FAQ's

How long will it take for my order to be delivered?

Most items that are in stock will be despatched within 48 hours of ordering. (please note that items will only be despatched Monday to Friday) Items will have a delivery guide on each product page.
If you are ordering an item which is being specially made for you it can take up to 6 weeks for some items to be made & ready for despatch.

All parcels are sent out in discreet packaging, and will be fully insured. A signature will be requires upon delivery to ensure your parcel arrives safely. If you require a delivery on Saturday please contact us & we can help arrange this. There may be an extra charge for guaranteed Saturday delivery.

If you need an item for a particular date please call us on 0121 233 3336 & we will do our best to accommodate your needs.

 

I'm buying a ring as a surprise & I don't know the finger size. What do I do?

That's not a problem! Most of the rings that are bought from us are a surprise so don't worry!
If you are ordering a ring that's in stock it's best to order the standard finger size stocked (usually between sizes L to N - Average ladies finger sizes) You can then present the ring & get the ring resized at a later date to get the perfect fit.
We offer the first sizing free of charge.


Do you use Conflict Free Diamonds?

All of our diamonds come from specially sourced suppliers who guarantee that they only supply diamonds from conflict free supply, they do this by signing up to the Kimberly Process.

The Kimberley Process started when Southern African diamond-producing states met in Kimberley, South Africa, in May 2000, to discuss ways to stop the trade in ‘conflict diamonds' and ensure that diamond purchases were not financing violence by rebel movements and their allies seeking to undermine legitimate governments.

Clearwater Diamonds has never supported the purchase of stones from Conflict areas, or the supply of "Blood Diamonds".

To find out more information please visit: http://www.kimberleyprocess.com/en